If you are living between books about risk management and security project planning and stuff like that, you sometimes don't know what you are reading when you are looking at the news.
Heathrow was investings billions of Euro's or pounds in a new terminal and had invited journalists from all over the world in a massive PR operation that would place Heathrow on the map of the European Hub of modernity, technology and some other buzzwords.
In 2007 excessive delays and concerns about the airport's sprawling layout could threaten London's status as one of the world's leading financial centres. It had became one of the least favored airports of Europe but British Airways said that the new terminal would solve all that.
It seems they had one of the most modern and whatever buzzwords system for the handling of the baggage but according to some accounts the personnel that had to use the system didn't had any training to use it, so even after only 30.000 pieces of baggage the system just broke down and flights were cancelled. Oh just teething problems they said, it will all come into order. But we are now already several days further away and there are still 15.000 pieces of baggage waiting to be reunited with their owners and every day dozens of flights are just cancelled.
Nobody heard of testing before and training and stuff like that ?
Now it is called another time a PR disaster for England, London and British Airways. Especially with the live reports of those hundreds of journalists that were invited from all over the world to report live the opening and found themselves amid anger, frustations, protesters and incompetence.